Post Aliyah - Utilities
Here’s an expanded guide on Setting Up Utilities in Israel as a new immigrant:
1. Electricity (Chashmal)
Provider: Israel Electric Corporation (IEC) provides nationwide service for electricity.
How to Set Up: Register directly with IEC via their website, app, or at a local office. Have your Teudat Zehut (ID card) and payment details ready, as most accounts are set up for monthly billing through direct debit (Hora’at Keva) from a bank account.
Billing and Usage: Electricity bills are typically issued every two months. The billing statement includes information on usage, rates, and payment deadlines. Rates can fluctuate, with higher costs in peak months (especially summer and winter).
Energy Saving Tips: Many olim are surprised by the cost of electricity. Consider energy-efficient bulbs, use air conditioning wisely, and turn off appliances when not in use.
2. Water and Municipal Tax (Arnona)
Water Service: Managed at the city level, each municipality has its own water company. For example, Tel Aviv’s service is managed by Mey Avivim. Contact your municipality’s water provider to set up your account. You’ll likely need your Teudat Zehut and proof of address (e.g., lease agreement).
Arnona (Municipal Property Tax): This is a tax that varies based on the city, size, and location of your residence. It covers public services like garbage collection and local infrastructure maintenance.
Discounts for New Olim: Many municipalities offer a one-time discount on Arnona for new immigrants, generally for the first year. Check eligibility with your local municipality’s tax office by presenting your Teudat Oleh (Aliyah certificate) and Teudat Zehut.
Billing Frequency: Arnona and water are usually billed bi-monthly or quarterly.
3. Gas
Uses and Common Providers: In Israel, gas is used for cooking, water heating, and sometimes home heating. The setup is either centralized (for apartment buildings) or individual connections for houses.
Setting Up Service: Your landlord or property manager often helps arrange gas services if you’re renting. Popular gas companies include Amisragas, Supergas, and Pazgas.
Safety Checks: Before activating gas, companies generally perform a mandatory safety inspection, which may incur a small fee.
Billing and Payment: Gas bills are based on usage and billed monthly or bi-monthly. Setting up automatic payments is often recommended to avoid service interruptions.
4. Internet, TV, and Phone Services
Available Providers: Major providers include Bezeq, HOT, Partner, and Cellcom, each offering packages for internet, television, and mobile or landline phone services.
Package Options:
Internet: Plans vary in speed (from basic to fiber-optic), with promotions often available for new customers.
TV and Streaming: Many providers offer streaming options alongside traditional cable. Some packages include access to international channels or local streaming services.
Landline and Mobile: Bundles often include mobile and landline options with a single provider for discounts.
Setting Up and Installation: Most providers allow online registration or setup by phone. Expect installation fees, though some providers offer free installation for new immigrants.
Contracts and Flexibility: Check if there’s a contract period (usually 12-24 months). Some providers allow flexibility to switch or cancel, especially if you’re a new customer.
5. Tips for Efficient Utility Management
Automate Payments with Hora’at Keva: Setting up direct debit for all utility payments through your bank (Hora’at Keva) is common and prevents late fees or disconnection. Many banks offer this service for free or a minimal fee.
Keeping Track of Utility Costs: Utility costs vary significantly by season. Plan for higher electricity bills in summer (air conditioning) and winter (heating). Monitoring usage and being conscious of peak hours can help manage these costs.
Helpful Links and Contact Information
Israel Electric Corporation (IEC):
Customer Service: 103 (for electricity account setup, payment, and billing inquiries)
Local Municipality Websites:
Tel Aviv (Mey Avivim): meyavivim.co.il for water setup and billing.
Jerusalem: jerusalem.muni.il
Haifa: haifa.muni.il
Gas Companies:
Amisragas: amisragas.co.il
Supergas: supergas.co.il
Pazgas: pazgas.co.il
Internet and TV Providers:
Bezeq: bezeq.co.il
HOT: hot.net.il
Partner: partner.co.il
Cellcom: cellcom.co.il
Setting up utilities quickly after moving in helps ensure a smooth transition and avoids disruptions. By following these steps and utilizing resources, new olim can navigate Israel’s utility services more comfortably.
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