Useful Contact Numbers In Israel

Written By Adam Kushner

Here is a detailed list of useful telephone numbers and services that will be essential when making Aliyah, including government offices, emergency services, health, utilities, transportation, and support organizations. This comprehensive guide will help you access important resources throughout your transition to life in Israel:

1. Emergency Numbers (Available Nationwide)

  • Police (Mishtara): 100
    For reporting crime, accidents, or general emergencies requiring police assistance.

  • Ambulance (Magen David Adom): 101
    For medical emergencies, including urgent transport to hospitals or medical facilities.

  • Fire Department (Mekhabai Esh): 102
    For fire-related emergencies and rescues.

  • General Emergency Services (911 equivalent): 911
    This number is recognized but will redirect to the respective services (police, ambulance, fire) depending on the nature of the emergency.

  • Poison Control Center: 04-777-1900
    For any cases of poisoning or toxic exposure. Staffed by medical professionals providing immediate advice.

2. Government Offices and Key Aliyah Resources

Misrad HaPnim (Ministry of Interior)

The Ministry of Interior handles Teudat Zehut (ID cards), passports, visas, and other legal matters related to residency.

  • Phone: 1-222-3410 (general inquiries), 3450 (mobile)

  • Hours: Sunday-Thursday, 8:00 AM – 12:00 PM

  • Website: www.piba.gov.il

Misrad Haklita (Ministry of Aliyah and Integration)

The Ministry of Aliyah and Integration oversees Sal Klita payments, new immigrant benefits, housing assistance, and various integration programs for olim.

  • Phone: 03-973-3333

  • Hours: Sunday-Thursday, 8:00 AM – 4:00 PM

  • Website: www.klita.gov.il

Bituach Leumi (National Insurance Institute)

Israel’s national insurance office manages health insurance, pensions, unemployment benefits, disability benefits, and child allowances.

  • Phone: 6050

  • Hours: Sunday-Thursday, 8:00 AM – 1:00 PM

  • Website: www.btl.gov.il

    • Local Offices: Can provide specific in-person assistance based on your location.

Israel Tax Authority (Mas Hachnasa)

Handles all tax-related matters, including the special tax benefits available to new immigrants (olim) and reporting foreign assets and income.

  • Phone: 1-222-3466 (or 4954 from mobile)

  • Hours: Sunday-Thursday, 8:30 AM – 2:30 PM

  • Website: www.misim.gov.il

Misrad Habinyan (Ministry of Housing and Construction)

Offers information about public housing, rental assistance, and home ownership programs for new immigrants.

  • Phone: 03-763-2495

  • Website: www.moch.gov.il

Israel Postal Service (Doar Yisrael)

For sending and receiving mail, packages, and accessing other postal services.

3. Aliyah and Support Organizations

Nefesh B'Nefesh

A leading organization assisting North American, British, and other Western olim with the Aliyah process, including flights, financial grants, and post-Aliyah support.

  • Phone (from North America): 1-866-425-4924

  • Phone (in Israel): 02-659-5800

  • Email: info@nbn.org.il

  • Website: www.nbn.org.il

The Jewish Agency for Israel

Offers support with the Aliyah process, documentation, and absorption services. Also assists with various integration programs.

  • Phone (from North America): 1-866-835-0430

  • Phone (in Israel): 02-620-2222

  • Website: www.jewishagency.org

Ezra L’Oleh (Help for New Immigrants)

A hotline providing general support for new immigrants, including legal advice, integration assistance, and help with navigating government services.

  • Phone: 1-800-071-333

  • Hours: Sunday-Thursday, 9:00 AM – 5:00 PM

4. Health Services and Kupot Cholim (Health Funds)

Israel’s health care system is run through four major health funds. You must register with one of them upon arrival for ongoing health coverage:

Clalit Health Services

Israel’s largest health fund, offering comprehensive health services, clinics, and hospitals.

  • Phone: 2700

  • Website: www.clalit.co.il

Maccabi Healthcare Services

Offers an extensive range of medical services, including specialist care.

Meuhedet Health Fund

A health fund with a focus on providing personalized medical services, including dental care and maternity programs.

Leumit Health Services

Offers health insurance and medical care in various regions across Israel.

Magen David Adom (MDA)

Israel’s national emergency medical service provider, also responsible for blood donation services.

  • Emergency Phone: 101

  • Website: www.mdais.org

5. Utilities and Service Providers

Israel Electric Corporation (IEC)

For setting up and managing your electricity account.

  • Phone: 103 (Customer Service)

  • Website: www.iec.co.il

Bezeq (Landline and Internet Services)

The main telecommunications provider for landlines and internet.

  • Phone: 199 (Customer Service), 166 (Technical Support)

  • Website: www.bezeq.co.il

Hot (Cable, Internet, and Mobile)

Provider of cable TV, internet, and mobile phone services.

Partner (formerly Orange)

Provider of mobile and internet services.

Cellcom (Mobile and Internet Provider)

Major provider of mobile phone and internet services.

6. Transportation Services

Egged Bus Company

The largest public bus company, providing local and intercity bus routes throughout Israel.

  • Phone: 2800 (Customer Service)

  • Website: www.egged.co.il

Dan Bus Company

Operates public bus services primarily in the Tel Aviv metropolitan area.

Israel Railways

For booking train tickets and checking schedules for train services across Israel.

  • Phone: 5770

  • Website: www.rail.co.il

Gett (Ride-hailing service)

A popular app-based taxi service provider in Israel.

  • Website: www.gett.com/il

7. Mental Health and Emotional Support

ERAN (Emotional First Aid Hotline)

A national hotline providing emotional support and mental health counseling, available 24/7.

Natal (Trauma and PTSD Support)

Specializes in helping trauma survivors, particularly those affected by terrorism and war.

Shil (Citizens Advice Bureau)

Provides advice on legal issues, civil rights, and social services in Israel.

  • Phone: 1-700-700-331

These numbers and services will be invaluable during your Aliyah process and help you settle smoothly into your new life in Israel. Whether you need government services, healthcare, transportation, or emotional support, keeping this list handy will ensure you have access to the assistance you need.

Adam Kushner
Previous

The Ultimate Directory Of English Speaking Businesses In Israel
Next

Hebrew Phrases